Located in PENNSYLVANIA
 

ROVER
(PARATRANSIT)

 

 

 

 

 

 

 

National statistics show that seniors citizens who spend time socializing at their local senior center do not experience
feelings of depression as those who stay home alone with very little contact with people their own age. Take a ride on
Rover (the Chester County Senior Bus Service) and visit our Center.

Please read this article on USA Today's site titled
"Programs aim to keep elderly from being isolated after their driving days end"


Rover's No-Show Policy

A “no-show” is defined as any scheduled trip that is not taken or not cancelled within the required time-frame. A passenger is considered a no-show in the following situations:

Rider does not call Rover at least two hours prior to their pick-up time to cancel.
Rider is not present at their designated pick-up site when driver arrives and/or does not accept the ride.

All other rides scheduled for a client on the no-show day will be automatically cancelled for that day.
A passenger who accumulates three (3) no-shows within “ANY” thirty-day period may be suspended from riding Rover for 30 days. Riders will receive a verbal or written notice after each of the three no-shows. The notice for the second & third no-show will be written. The suspension letter will be mailed to the rider at least ten (10) days prior to the effective date of the suspension.

Date of Reminder: 6/1/11


ATTENTION ALL ROVER RIDERS

October 2011 Announcement

Effective November 1, 2011

The Department of Aging will sponsor rides to any senior center within 20 miles of a senior's residence, to any grocery store and pharmacy within 10 miles of a senior's residence. This distance should allow seniors to shop at the larger stores and pharmacies.

These changes are listed below. If you use Rover for one of the trips that have been eliminated, it will now cost you more. You can get the new rate by calling Rover at (610) 594-3911.

Department of Aging Sponsored Trips
Changes as of 11/1/11
Medical Appointments
Unchanged
Adult Day Centers
AAA Consumers only
Adult Day Centers
3 days VA sponsored depending on
total household income
Senior Centers
Within 20 miles of rider's residence
Department of Aging
Unchanged
Voting
Unchanged
Department of Aging Sponsored Events
Unchanged
Employment
Eliminated
Church
Eliminated
Nursing Facility Visits
For family members
Volunteering
Eliminated
Groceries & Pharmacy
Within 10 miles of rider's residence
between 10am - 2pm

 


Dear Members and Family,

Chester County Rover (Paratransit) plays an important part in the lives of some of our participants.

The procedure for scheduling Rover (Paratransit) transportation to and from the Center is listed below:

The Center will automatically arrange Rover (Paratransit) transportation for everyone who puts a checkmark or a "T" in front of his/her name in the Rover column on the daily lunch sign-up sheets. Otherwise, you must call the Center at least two days in advance before 10 AM to arrange for Rover (Paratransit) transportation. Telephone numbers and times are listed below:

(610) 932-5244 - Weekdays from 8:30 am to 3 pm
After hours and weekends leave a message with your name, phone number and day you need transportation.

Changes/Cancellations

In case of an emergency, please contact the Center, at the telephone numbers listed above, as soon as possible.

If you are not picked up

Call the Center (610-932-5244) so we can verify that you were scheduled for pick up. We will contact Rover (Paratransit).

With the scheduling and transporting the volume of people that Rover (Paratransit) does on a daily basis, mix-ups will inevitably occur. We sincerely hope that the above stated procedures will allow for smooth arrangements for all of our Rover (Paratransit) riders.

To sign up to use Rover (Paratransit)

Please see Peggy or one of the staff to fill out the appropriate registration form.

 

 

 

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